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Dental example: Treating people with kindness, dignity, respect and compassion

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Key question: caring?

Understanding patient's needs

Nervous patients said staff were compassionate and understanding.

Patients could watch a ‘virtual tour’ video in the practice’s website so they could be familiar with it before coming in.

Audio files were available for patients who were visually impaired. These included the practice leaflet and the principal dentist was happy to make a recording of any leaflet if required.

There were different types of chairs in the waiting room, with one at the same level as a wheelchair.

Patient's nutrition and hydration needs

When planning dental care which involved complex lengthy procedures such as sedation, the practice considered people's nutrition and hydration needs. In particular, appointments were arranged at specific times of the day for patients who were fasting, or if they were undergoing treatment in lengthy appointments.

The practice also produced detailed guidance on nutrition and hydration for patients following a complex treatment. This included information on suitable amounts, types and temperatures of food and drink, and what they precautions they need to take.

This is notable practice because of the compassionate approach to care.

Key line of enquiry

C1: Are people treated with kindness, dignity, respect and compassion while they receive care and treatment?

See all the key lines of enquiry in our handbook for dental providers.

Last updated:
30 November 2017