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How technology can support high-quality care

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  • Organisations we regulate

Technology is changing the way people provide care and treatment. The benefits can be huge – for people who use services, families, carers and providers. But it's important technology and innovation never come at the expense of high-quality, person-centred care.

Benefits of technology in care

Technology can:

  • give people more control over their health, safety and wellbeing
  • support them to be more independent or feel less isolated
  • link them to services which are important for them
  • enhance the care or treatment providers offer
  • help them communicate with families, professionals and staff
  • help staff to prioritise and focus their attention on people who need it most
  • capture and compare data, and share good practice with peers.

To use technology well, the interests of the person using the service must be at its heart

People's safety, dignity and consent must be at the centre of decisions about their care. This applies to decisions about the use of new technology. Being clear about people's rights, privacy and choice must always come first.

Ask yourself these questions

These questions can help you prepare if you’re thinking about using technology to deliver care.

  • How will you involve people who use your service in your plans and putting the new technology into use?
  • What do the people it will affect need to know to make an informed choice? Do they fully understand the implications of the new technology?
  • Who will the technology affect and how will it affect them?
  • What outcome do you want to achieve? How will you measure it?
  • Will the technology fully meet the needs of the people using your service? If not, what else do you need to provide?
  • Are there more appropriate ways to meet these needs?
  • What are the practical and legal issues you need to think about before you introduce new technology?
  • What are the risks and how will you manage them? Particularly during transition and early implementation of the technology or system. What is your contingency plan to keep people safe?
  • How have you involved your staff? What information and training do they need so they can be confident and competent? This includes understanding their responsibilities and how to respond to associated risks.

Next:
Innovative use of technology can help answer our five key questions

Last updated:
14 November 2018

 


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