Staff skills and knowledge: inadequate

E2. How does the service make sure that staff have the skills, knowledge and experience to deliver effective care and support?

Characteristics of services we would rate as inadequate in this area

Staff are not adequately trained and many do not have the skills, knowledge and competence that is required.

Staff do not recognise poor practice.

Staff and volunteers are not supported or clear about their role.

Staff are not supported to maintain their professional skills or encouraged to keep up to date with best practice.