Person-centred care: requires improvement

R1. How do people receive personalised care that is responsive to their needs?

Characteristics of services we would rate as requires improvement in this area

People are not always involved in decisions about their care, treatment and support. Where they are included, it may not always be in a meaningful way. Their care is often task-focused and does not consider their whole life needs.

Care reviews are irregular and not person-centred.

There are shortfalls in how the needs of different people are identified or are taken into account, for example on the grounds of protected equality characteristics.

The service does not always support people to follow their interests or encourage them to take part in social activities relevant to their interests, or maintain personal or community relationships.

The service has not fully implemented the Accessible Information Standard to identify, record, flag, share and meet the information and communication needs of people with a disability or sensory loss.

Technology used by the service is not always accessible or easy to use. It is not always used in a way that promotes responsive care and support.