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Because we all care: long-term conditions

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We're working with Healthwatch England and local Healthwatch Lincolnshire to reach people with long-term or invisible conditions.
We want you to tell us about your experience of care - or that of a loved one.

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Why we want to hear from people with long-term conditions

People with long-term health conditions are some of the most frequent users of health and care services. They're also more likely to give feedback about their care. That means they're good at knowing which services are working well and when things need to improve.

Our research tells us people with long-term conditions are less likely to give feedback on their care during this pandemic. But it's more important than ever we hear about people's experiences. You can give feedback about your own care or that of someone you know.

Give feedback now

Feedback helps make care better

The feedback people give helps health and social care services improve. It can help make care better for everyone.

We use it to keep track of the quality of care services provide. It can help us decide if we need to carry out an inspection or get in touch with the service to find out more.

It's helpful if we can contact you to ask questions or check things. But you can still give feedback anonymously if you want to.

What to do about poor care

If you or someone you look after experiences poor care, you should contact the service provider.

If you're not happy with their response, there are further steps you can take. The organisation you need to contact to take your complaint further depends on who the provider is.

Find out how you can make a complaint

Our role as the regulator means we do not settle individual complaints ourselves. But we still want you to tell us about it.

Ask Listen Do

NHS England's project Ask Listen Do looks at the experiences of people with a learning disability, autism or both, their families and carers. Nearly 1,300 people replied to their survey about giving feedback, raising concerns and making complaints.

Information for people with a learning disability, autistic people, families and carers

Compare local services

We publish reports and ratings for every health and social care service in England. They can help you choose the right service - either for you or a loved one.

Find services near you

Last updated:
17 September 2020