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We use surveys to find out what people think of the NHS healthcare services that they use.

The results help assess NHS performance. We also use them for regulatory activities such as registration, monitoring ongoing compliance and reviews.

You can find out about our most recently published surveys below.

Community mental health survey 2016

Published: November 2016

This survey gathered information from over 13,000 people who received community mental health services in September-November 2015.

Thumbs up
Around two thirds of respondents reported a positive experience of their overall care.
Scope for improvement
The survey results suggest scope for further improvements in a number of areas.
Respect and dignity
The results for some questions asking about contact with staff were positive.
Concerns Substantial concerns remain about the quality of care some people using community mental health services receive.

Inpatient survey 2015

Published: June 2016

This survey looked at the experiences of 83,116 people who received care at an NHS hospital in July 2015.

Thumbs up
A greater proportion of people said health professionals answered their questions in a way they could understand.
Thumbs down
The experience of patients who have mental health conditions was poorer than for patients with no mental health conditions.
People’s perceptions of the standard of hospital cleanliness continue to improve.
Results for some questions that relate to patients’ experience of being discharged from hospital have declined.

Maternity services survey 2015

Published: January 2016

This survey collected the experiences of over 20,000 women who had a live birth in early 2015. It follows an earlier survey carried out in 2013.

pregnant woman
There was an increase in the number of women who said they were always treated with dignity and respect during labour and birth.
More women said they were offered a choice of giving birth in a midwife led unit or birth centre.
There has been an increase in the number of women who said that they saw the same midwife at every antenatal appointment.
More women said they felt they were "always" given the information or explanations they needed whilst in hospital and after the birth of their baby.

Trends in the Adult Inpatient Survey 2005-2014

Published: November 2015

This analysis looks at the experiences of people receiving adult inpatient services over a ten year period.

Thumbs up
Patients’ experiences of care have generally been good.
Little change
Most areas we ask patients about have seen little meaningful change or improvement.
Patients report substantial improvements in areas such as cleanliness and mixed sex accommodation.
There have been areas of deterioration, for example in waiting times.

Children and young people's survey 2014

Published: July 2015

This is the first national children’s survey conducted by CQC. It represents the experiences of nearly 19,000 children and young people who received inpatient or day case care in 2014

Thumbs up
Overall, children and their parents or carers reported good experiences of care.
41% of parents and carers felt staff were not always aware of their child’s medical history before treating them.
Staff not always available
32% said staff were not always available when their child needed attention.
Lack of involvement
Hospitals are not consistently involving older children in making decisions about their care.

Accident and emergency survey 2014

Published: December 2014

This survey collected information on the experiences of almost 40,000 patients who had received care from an accident and emergency department at the beginning of 2014.

Thumbs up
Most patients felt that they were treated with respect and dignity and that doctors and nurses cared for them.
Some patients who arrived at A&E in an ambulance waited too long for their care to be handed over to A&E staff.
Some patients waited too long to receive pain relief.
Wide variation in patients' experiences remain between trusts and also between certain patient groups.

Ambulance survey of Hear and Treat callers 2013/14

Published: 2014

This survey looked at the experiences of over 2,900 people who called an ambulance service in December 2013 and January 2014.

Thumbs up
Most people were positive, but some did not understand or agree with the advice given at the end of the call.
Overall, callers were more likely to agree with the decision to not send an ambulance if they had received a full explanation of the reasons.

Outpatient survey 2011

This survey collected patients' experiences of their most recent visit to an outpatient department.

Thumbs up
More people felt that they were treated with respect and dignity.
Staff need to improve the way they provide information to patients.
Last updated:
27 April 2017