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Shropshirenursing home has failed to protect people’s safety and welfare says regulator.

28 March 2012
Gadlas Hall Nursing Home
Mrs Michelle Roberts
  • Media,
  • Care in your home and supported living

28 March 2012

Gadlas Hall Nursing Home in Dudleston Heath is not meeting five essential standards.      

The Care Quality Commission (CQC) has told Gadlas Hall Nursing Home that it must make improvements to comply with the essential standards of quality and safety.       

Inspectors have found that the nursing home on Eastwick Lane in Dudleston Heath has failed to protect the safety and welfare of people receiving their care.  

A report published by CQC says that the provider was not meeting five essential standards inspectors looked at and in four of these areas a major concern was identified.  

Providers of care services have a legal responsibility to make sure they are meeting all essential standards of quality and safety.     

The visit to Gadlas Hall Nursing Home, whichprovides residential care for up to 29 people, took place in February 2012 as part of CQC’s routine programme of inspections. When inspectors visited the care home they found the care provided was falling short of standards people should be able to expect and improvements were needed. Thereport, published on the CQC website highlights five main areas of concern:

Care and welfare of people who use services

No individual assessments were carried out to ensure the right equipment was provided to those who suffered from pressure sores. The service failed to notify CQC’s safeguarding team when residents had pressure sores.

Safeguarding people who use services from abuse

It was found that the home does not follow the multi agency safeguarding policy guidelines in reporting issues, meaning people are not protected from the risk of harm. Additionally, several staff had received no safeguarding training.

Supporting staff

It was found that some staff had not received appropriate training and they were not being supervised to ensure the needs of people were being met.

The home had no registered mental health nurses on the staff rota despite the home accommodating 14 people living with dementia.  


Inspectors found no evidence that care plans and risk assessments were evaluated or audited to ensure they accurately reflected people's needs and changing circumstances.

During their visit,inspectors also identified a moderate concern relating to the notification of other incidents.

Andrea Gordon, Deputy Director of Operations (Central Region), said: “The failings at Gadlas Hall Nursing Home are a real concern and improvements need to be made. 

 “CQC has been working closely with Shropshire Council to ensure the safety and wellbeing of people receiving this service and we have told the provider where they need to improve.

“Where improvements are not made we have a range of enforcement powers that can be used, including prosecution, closure or restriction of services.”

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379. The CQC press office is also available on 0207 448 9401 or out of hours on 07917 232 143. 

Notes to editors