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Regulator demands immediate improvement at West Yorkshire care home

9 November 2012
Burking Banks
Mr Kevin Martin
  • Media,
  • Care homes without nursing

9 November 2012

CQC warns Burking Banks care home that it is failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Mr Kevin Martin, Registered Provider of Burking Banks care home, stating that he must make urgent improvements to standards of care or face further action.  

The warning follows unannounced visits by inspectors to the home, on Moorlands Road, Dewsbury, West Yorkshire, on 6 September and 2 October 2012 to follow up requirements made during a previous inspection.  

The home provides accommodation and personal care for up to 34 older people many of whom are living with dementia.

CQC previously requested improvements were made to ensure that sufficient numbers of qualified staff were on duty to meet people’s needs at the home following their inspection in June 2012.

However, on latest inspection, it was found that the home wasstill failing to meet national standards coveringstaffing arrangements and the manager told inspectors that no changes had been made to staffing arrangements since the June visit.

CQC inspectors observed care being provided by staff between the hours of 10pm and 1am and saw evidence that there were not enough staff working in the home to ensure that people’s specific needs could be fully met.

One resident who needed assistance mobilising with their walking frame and another whose care records indicated was at risk of leaving the building when alone were left in the lounge unobserved while care staff assisted others.

Inspectors observed another resident putting themselves at risk of physical harm when care staff were not available to support them.

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards. 

“This warning sends a clear and public message that Mr Martin needsto address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to Burking Banks in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Mr Kevin Martinrequiring action to meet:  

  • Regulation 22, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Staffing.

A deadline has been set for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.