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Regulator demands immediate improvement at West Yorkshire care home
8 November 2012
CQC warns Vishomil Limited that they are failing to protect the safety and welfare of the people using the service.
The Care Quality Commission has issued a formal warning to Vishomil Limited, Registered Provider of St Winifred’s Care Home, stating that they must make urgent improvements to standards of care or face further action.
The warning follows an unannounced visit by inspectors to the home, on Crowtrees Lane, Brighouse, in West Yorkshire on 19 September 2012 to follow up requirements made during a previous inspection.
The home provides accommodation and personal and nursing care for up to 38 older people.
On inspection, it was found that the home was failing to meet national standards required to ensure that people using the service were fully safeguarded against the risk of abuse.
Inspectors were concerned that several incidents of verbal abuse which had occurred in the home had not been reported to the local authority adult safeguarding team in accordance with the relevant requirements to do so.
The care plan of one person living at the home lacked sufficient information or guidance for staff on how to manage their challenging behaviour.
Inspectors found that the home’s safeguarding policy dated back to 2002 and did not reflect the requirements as stipulated in the local authority’s current procedure.
Malcolm Bower-Brown, CQC’s director in the North said:
"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.
“This warning sends a clear and public message that Vishomil Limited need to address these issues as a matter of urgency or face serious consequences.
“Our inspectors will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”
For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.
Notes to editors
CQC has issued a warning notice to Vishomil Limited requiring action to meet:
- Regulation 11, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Safeguarding people who use services from abuse.
A deadline has been set for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.