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Regulator demands immediate improvement at Tyne and Wear care home

17 September 2012
Addison Court
Malhotra Care Homes Limited
  • Media,
  • Care homes with nursing

17 September 2012

CQC warns Dav Homes Limited that it is failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Dav Homes Limited, registered provider of Addison Court Care Home, stating that they must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the home, on Wesley Grove, Crawcrook, Ryton, Tyne and Wear, on 31 July 2012 to follow up requirements made during a previous inspection.

Addison Court Care Home provides accommodation and both personal and nursing care for up to 70 people, some of whom have dementia.

On the most recent inspection, it was found that the home was still failing to meet national standards required for the recording, handling, and safe administration of medication.

  • Inspectors found that a significant number of medicine administration records were incomplete so it was not possible to know if people had received their medication at the right time and as prescribed. 
  • Some medicines could not be given as prescribed because supplies for some service users had run out.
  • Care plans for managing service users with complex healthcare and medication needs did not always provide sufficient guidance to staff on managing their condition. 
  • Records relating to the receipt and administration of Controlled Drugs had not been completed correctly.

Malcolm Bower-Brown, deputy director of CQC in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards. 

“This warning sends a clear and public message that Dav Homes Limited needsto address these issues as a matter of urgency or face serious consequences.

“We will return to Addison Court in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.  

CQC has issued a warning notice to Dav Homes Limitedrequiring action to meet:  

  • Regulation 13, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 9) Management of medicines

A deadline of 27 August 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.