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Regulator demands immediate improvement at South Yorkshire care home

3 January 2013
Highgrove Care Home
  • Media,
  • Care homes with nursing

3 January 2013

CQC warns Ladhar Healthcare (Yorkshire) LLP that they are failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Ladhar Healthcare (Yorkshire) LLP, Registered Provider of Highgrove Care Home, stating that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Highgrove Care Home, West Road, Mexborough, South Yorkshire on 19 November 2012 to follow up requirements made during a previous inspection.

Highgrove Care Home provides accommodation and nursing care for up to 78 older people.

The latest inspection found that the home was failing to protect people in the recording, handling, administration and use of medicines.

  • Arrangements relating to the re-ordering of medication were unclear, and inspectors were concerned to find that some medication stocks had not been replenished to ensure a continued supply was available.
  • Inspectors found that staff were not always administering medicines at the correct time of day or in accordance with the prescriber’s directions, and that there were no clear procedures followed by staff when administering medicines prescribed “as required”or as a “variable dose”.
  • Records kept in relation to the receipt and administration of medication had not been accurately maintained and arrangements for the safe storage of medicines were not sufficiently robust.

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“This warning sends a clear and public message that Ladhar Healthcare (Yorkshire) LLP need to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Ladhar Healthcare (Yorkshire) LLP requiring action to meet:

  • Regulation 13, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Management of medicines.

A deadline has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.