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Regulator demands immediate improvement at Rotherham care home

4 October 2012
Anchor Trust
  • Media,
  • Care homes without nursing

4 October 2012

CQC warns Anchor Trust that it is failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Anchor Trust, stating that it must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the home, Clifton Meadows, Badsley Moor Lane, Rotherham, South Yorkshire, on 22 August 2012 to follow up requirements made during a previous inspection.

During the 22 August 2012 visit, inspectors found evidence that the provider had failed to take proper steps to ensure each service user was protected against the risks of receiving care or treatment that would be inappropriate or unsafe. CQC found evidence of inaccurate recording in relation to the care and treatment of individual service users. Poor standards of recording and maintenance of appropriate information was putting people’s welfare and safety at risk.

Inspectors looked at files belonging to nine people who were using the service and found that records in eight of the files had not been reviewed or were incomplete, and that some contained contradictory information:

  • CQC reviewed one file belonging to one service user and found it contained a record stating that they had been visited by their GP. The record stated that the GP had instructed that the service user should cease taking one medicine and commence taking an alternative. The file also contained a document titled “record of current medication regime”. On inspecting a second file document - undated and unsigned we found it included information that the service user was taking both the new medication and the old one.
  • On inspecting another service user’s file, inspectors found it contained five episodes of difficult or challenging behaviour in the preceding ten months where staff had intervened to support this person. The file contained no care plan. This meant that there was a risk staff could be supporting the service user in a way that did not meet their needs.

Malcolm Bower-Brown, deputy director of CQC in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“This warning sends a clear and public message that the Anchor Trust needs to address these issues as a matter of urgency or face serious consequences.

“We will return to Clifton Meadows care home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Anchor Trust requiring action to meet:

  • Regulation 20, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010. Record keeping.

A deadline of 24 September has been set for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.