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Regulator demands immediate improvement at Northumberland care home

4 October 2012
Waterloo House Rest Home Limited
Waterloo House Rest Home Limited
  • Media,
  • Care homes without nursing

4 October 2012

CQC warns Waterloo House Rest Home Limited that it is failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Waterloo House Rest Home Limited, stating that it must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by an inspector to the home, on Waterloo Road, Blyth, Northumberland, on 15 August 2012 to follow up requirements made during a previous inspection.

Waterloo House Rest Home Limited is a 41 bedded care home that provides personal care to older people.

On the most recent inspection, an inspector checked whether service users were being protected against the risks associated with unsafe or unsuitable premises.

During the visit, an inspector conducted a tour of the premises, viewing bedrooms and communal areas both on the ground and first floors:

  • The inspection found that a carpet – in a communal area – was stained and in very poor condition. In one of the bathrooms, plaster was coming away from the wall.
  • In two other bedrooms cobwebs were found hanging from the ceiling and above wardrobes. When care home staff were asked about these shortfalls, staff indicated that new cleaning schedules would be introduced shortly.

Malcolm Bower-Brown, deputy director of CQC in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“This warning sends a clear and public message that Waterloo House Rest Home Limited needs to address these issues as a matter of urgency or face serious consequences.

“We will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Waterloo House Rest Home Limited requiring action to meet:

  • Regulation 15, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Safety and suitability of premises

A deadline has been set for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.