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Regulator demands immediate improvement at North Yorkshire nursing home

10 January 2013
Maria Mallaband Care Homes Limited
  • Media,
  • Care homes with nursing

10 January 2013

CQC warns Maria Mallaband Care Homes Limited that they are failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Maria Mallaband Care Homes Limited, Registered Provider of Rosedale Nursing Home, stating that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Rosedale Nursing Home, The Old Vicarage, on Catterick Road, Catterick Garrison on 7 November 2012 in response to concerns raised.

Rosedale Nursing Home provides accommodation and nursing care for up to 68 people, some of whom have dementia.

On inspection, it was found that the home was failing to protect people in the recording, handling, administration and use of medicines.

A review of residents’ medication records revealed that some people had not received their medication as prescribed because it was out of stock and had not been replenished in time to ensure a continued supply was available. In one case a resident had been without prescribed medication for a total of 12 days.

Since issuing this warning notice, CQC inspectors have received an action plan from the provider detailing how standards will improve and we will carry out another inspection to check progress.

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“This warning sends a clear and public message that Maria Mallaband Care Homes Limited need to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Maria Mallaband Care Homes Limited requiring action to meet:

  • Regulation 13, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Management of medicines.

A deadline has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.