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Regulator demands immediate improvement at Merseyside care home

30 November 2012
  • Care homes with nursing

30 November 2012

CQC warns Mother Redcaps Care Home Limited that they are failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Mother Redcaps Care HomeLimited, stating that they must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to Mother Red Caps home, Lincoln Drive, Wallasey in Merseyside in September 2012 to follow up requirements made during a previous inspection.

Mother Red Caps Home is registered to provide accommodation and both personal and nursing care for up to 51 people.

On the most recent inspection, it was found that the home was failing to comply with government regulations covering the safety and suitability of equipment.

Inspectors carried out a check of residents’ beds and were concerned that people living at the home were at risk of harm or injury due to unsafe use of bed rails and mattresses. Bed rail protectors were not always in use to prevent people’s limbs becoming trapped between the rails, and inspectors saw that some bed rails had been positioned with gaps wide enough for residents to fall through.

Information documented in the home’s maintenance book identified that in August a person’s legs had become trapped between the bed rails and the bed itself on three separate occasions. Records showed that it had taken two weeks from the first occurrence before a safer bed was supplied.

During their visit, inspectors requested that bed rails were repositioned as a priority to ensure residents’ safety, and CQC has subsequently reported the concerns identified on inspection to the Health and Safety Executive. 

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards."

“This warning sends a clear and public message that Mother Redcaps Care Limitedneedsto address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Mother Redcaps Care Home Limitedrequiring action to meet:  

  • Regulation 16, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Safety and suitability of equipment

If the required improvements are not made within 28 days, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.