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Regulator demands immediate improvement at Manchester care home

19 December 2012
Arbour Court
Barchester Healthcare Homes Limited
  • Media,
  • Care homes with nursing

19 December 2012

CQC warns Barchester Healthcare Limited that they are failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Barchester Healthcare Limited, Registered Provider of Arbour Court care home, stating that they must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to Arbour Court on Buxton Lane, Marple, Stockport in Manchester on 31 October 2012 to follow up requirements made during a previous inspection.

Arbour Court provides accommodation and nursing care for up to 60 people with dementia or mental ill health.

During this visit, inspectors found that the home was failing to comply with national standards covering care and welfare of people who use services.

Inspectors reviewed a sample of care records and found that some care plans and risk assessments were not up to date. As a result staff were not always providing care that met people’s individual needs.

Inspectors were concerned that risk assessment procedures had not been followed correctly for one person returning to the home following an admission to hospital, and that staff had failed to appropriately plan for this person’s care.

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards. 

“This warning sends a clear and public message that Barchester Healthcare Limited need to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Barchester Healthcare Limited requiring action to meet:  

  • Regulation 9, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Care and welfare of people who use services.

A deadline of 30 December 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.