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Regulator demands immediate improvement at Liverpool supported living service

12 October 2012
Liverpool City Council
  • Media,
  • Care in your home and supported living

12 October 2012

CQC warns Oakfield supported living service that they are failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Liverpool City Council, Registered Provider of Oakfield supported living service, stating that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the service on Aigburth Drive, Liverpool, on 20 August 2012 as part of CQC’s planned review of care services.

On inspection it was found that the supported living service was failing to meet national standards relating to the management of medicines.

Appropriate arrangements for the recording, handling and safe administration of medication had not been put in place.

Medicines administered to people receiving care were not always being recorded correctly, and it was not clear if some people were receiving their medication as required at the correct time and in the correct quantity.

Some people’s care plans contained inaccurate and out of date information about their current medication requirements, and there was insufficient guidance for staff regarding the application of prescribed creams.

Some staff to whom inspectors spoke were unaware of best practice when administering and recording medication, and records indicated that staff training in this area was out of date.

Malcolm Bower-Brown, deputy director of CQC in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“This warning sends a clear and public message that Liverpool City Council needs to address these issues as a matter of urgency or face serious consequences.

“We will return to the service in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure tenants are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Liverpool City Council requiring action to meet:

  • Regulation 13, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Management of Medicines.

A deadline has been set for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.