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Regulator demands immediate improvement at Lancashire care home

31 October 2012
Millreed Lodge Care Home
Millreed Lodge Care Limited
  • Media,
  • Care homes with nursing

31 October 2012

CQC warns Millreed Lodge Care Limited that they are failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Millreed Lodge Care Limited, Registered Provider of Millreed Lodge Care Home, stating that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the home, on Rochdale Road, Walsden, Todmorden, Lancashire, on 21 September 2012 in response to concerns raised.

The home provides accommodation and nursing care for up to 33 people.

On inspection, it was found that the home had failed in its duty to notify CQC of important incidents.

Several incidents that had affected the welfare, health and safety of people living at the home had not been reported to CQC in accordance with the relevant requirements to do so. These included incidences where physical injury had occurred and where the challenging behaviour of a resident had posed a risk to people living at the home.

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“This warning sends a clear and public message that Millreed Lodge Care Limited need to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to Millreed Lodge Care Home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Millreed Lodge Care Limited requiring action to meet:

  • Regulation 18, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Notification of other incidents.

A deadline has been set for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.