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Regulator demands immediate improvement at Keswick nursing home

30 November 2012
Nether Place Nursing Home
Hometrust Care Limited
  • Media

30 November 2012

CQC warns Hometrust Care Ltd that they are failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Hometrust Care Ltd, Registered Provider of Nether Place Nursing Home stating that they must make urgent improvements to standards of care or face further action.  

The warning follows a second inspection visit made in October 2012 to check on compliance with actions set following an inspection in July 2012. During the latest visit CQC found adequate arrangements had still not been made to ensure that each service user was protected against the risks of receiving care or treatment that was inappropriate and unsafe.

  • Risk assessments were not kept up to date and guidance for staff on how to care for service users did not contain enough detail so that people were cared for and supported safely and adequately.    
  • One person who had been identified as at high risk of malnutrition was continuing to lose weight and had not been adequately, or regularly monitored.
  • There was no evidence of instructions or guidance for staff to follow with regard to encouraging and supporting people appropriately with their eating and drinking needs.

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards. 

“This warning sends a clear and public message that Hometrust Care Ltdneedto address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to Nether Place Nursing Home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143

Notes to editors

CQC has issued a warning notice to Hometrust Care Ltd, requiring action to meet:  

  • Regulations 9 and 20 Health and Social Care Act (Regulated Activities) Regulations 2012, care and welfare of people who use services and record keeping.

A deadline has been set for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.