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Regulator demands immediate improvement at Halifax care home
8 November 2012
CQC warns Lee Mount Healthcare Limited that they are failing to protect the safety and welfare of the people using the service.
The Care Quality Commission has issued a formal warning to Lee Mount Healthcare Limited, Registered Provider of Lee Mount Residential Home, stating that they must make urgent improvements to standards of care or face further action.
The warning follows an unannounced visit by inspectors to the home, on Lee Mount Road, Halifax, West Yorkshire, on 17 September 2012 to follow up requirements made during a previous inspection.
The home provides accommodation and personal care for up to 25 older people, some of whom have dementia related conditions.
On inspection, it was found that the home was failing to meet national standards covering the assessment and monitoring of service provision.
- Room checks carried out by the manager had failed to identify issues such as furniture in a poor state of repair and poor standards of cleanliness.
- The manager told inspectors that audits to review infection control measures had not been carried out.
- Inspectors were concerned to find the hot water in several rooms of the home was running at very high temperatures in excess of what is recommended as a safe heat. Sufficient checks to monitor water temperature were not being carried out.
- Gaps in care records made it unclear as to whether care was being delivered as required, and care records were not monitored to check whether staff were recording the care and treatment they were providing.
- Although accidents and incidents were being documented, there was no evidence that any actions had been taken to reduce the risk of future occurrences.
Malcolm Bower-Brown, CQC’s director in the North said:
"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.
“This warning sends a clear and public message that Lee Mount Healthcare Limited need to address these issues as a matter of urgency or face serious consequences.
“Our inspectors will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”
For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.
Notes to editors
CQC has issued a warning notice to Lee Mount Healthcare Limited requiring action to meet:
- Regulation 10, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Assessing and monitoring the quality of service provision.
A deadline has been set for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.