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Regulator demands immediate improvement at Gateshead nursing home

27 September 2012
Craigielea Nursing Home
Gateshead Dispensary Nursing Home (Craigielea) Limited
  • Media,
  • Care homes with nursing

26 September 2012

CQC warns Craigielea Nursing Home that they are failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Gateshead Dispensary Nursing Home (Craigielea) Limited, registered provider of Craigielea Nursing Home, stating that they must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the home, on Durham Road, Gateshead, Tyne and Wear, on 13 August 2012 in response to concerns raised about standards of care and staffing levels.

Craigielea Nursing Home provides accommodation and both personal and nursing care for up to 64 people.

On inspection, it was found that the provider had failed to recognise potential abuse and to respond appropriately in line with the home’s own safeguarding policies, or those set out by the local authority safeguarding team.

In addition, inspectors were concerned that there were insufficient numbers of staff on duty to meet the dependency needs of people living in the home, several of whom had limited mobility and required moving and handling assistance.

The provider’s own staffing level assessment stated a minimum of four care workers were required on duty during the day and a minimum of three care workers during the night shift. Inspectors reviewed a sample of staffing rotas and found that on a number of occasions the home had been operating below these required staffing levels.

Malcolm Bower-Brown, deputy director of CQC in the North, said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards. 

“This warning sends a clear and public message that Gateshead Dispensary Nursing Home (Craigielea) Limited need to address these issues as a matter of urgency or face serious consequences.

“We will return to Craigielea Nursing Home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure people living there are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued a warning notice to Gateshead Dispensary Nursing Home (Craigielea) Limited requiring action to meet:  

  • Regulation 11, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Safeguarding service users from abuse.
  • Regulation 22, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Staffing.

A deadline of 27 September 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.