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Regulator demands immediate improvement at Gateshead care home

12 December 2012
Pinetree Lodge
Mental Health Concern
  • Media,
  • Care homes with nursing

12 December 2012

CQC warns Mental Health Concern stating that they must make urgent improvements to standards of care or face further action.

The Care Quality Commission has issued a formal warning to Mental Health Concern, stating that they must make urgent improvements to standards of care or face further action.  

CQC carried out a visit as part of an inspection at Pinetree Lodge on 28 September and 1 October 2012. We found the home was failing to plan for and deliver effective care to the people who used the service:

  • When people’s needs changed, assessments or evaluations of people’s care needs had not been carried out. This meant people were at risk of receiving inappropriate care, because care had not been planned to meet people’s changed needs.
  • Care was not always delivered in a way that ensured people's safety and welfare. We identified a considerable delay in referring one person to a dietician.
  • Care plans had not been written in a way that ensured people's safety and welfare. A pressure care plan that we examined did not detail what settings pressure relieving mattresses should be set to. During the inspection we found an electrical pressure relieving mattresses was set incorrectly for one person’s body weight.
  • A care plan for challenging behaviours did not detail planned strategies to help staff reduce the risk of service users becoming agitated or provide guidance about how to de-escalate any challenging behaviour.

Malcolm Bower-Brown, deputy director of CQC in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards. 

“This warning sends a clear and public message that Mental Health Concernneedsto address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

Further details of the inspectors’ findings are published in a review of compliance on our website.

CQC has issued a warning notice to Mental Health Concern requiring action to meet:

  • Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (the Regulated Activities Regulations 2010). Care and welfare of service user.

If the required improvements are not made within 28 days, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.