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Regulator demands immediate improvement at East Yorkshire care home

25 January 2013
Hesslewood House
Four Seasons 2000 Limited
  • Media

25 January 2013

The Care Quality Commission has issued a formal warning to Four Seasons 2000 Ltd, Registered Provider of Hesslewood House care home, stating that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Hesslewood House on Ferriby Road, Hessle, in East Yorkshire on 18 December 2012 to follow up requirements made during a previous inspection.

Hesslewood House provides accommodation and nursing care for up to 86 people. The home has three units for young adults and older people, some of whom may have a physical disability, learning disability or dementia related condition.

On latest inspection, it was found that the home was failing to meet national standards covering the management of medicines, as appropriate arrangements for the recording, handling, storage and safe administration of medication had not been put in place.

  • Medicines that had been administered to people were not always recorded clearly or accurately.
  • Inconsistencies were found between the amount of medication recorded as having been administered to people living in the home and the amount remaining in stock.
  • Inspectors saw that some medicine containers had not been dated on opening for use.
  • On some occasions records had been signed by staff to indicate that medication had been administered when this was not the case.

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“This warning sends a clear and public message that Four Seasons 2000 Ltd need to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Four Seasons 2000 Ltd requiring action to meet:

  • Regulation 13, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Medicines Management

A deadline has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.