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Regulator demands immediate improvement at East Yorkshire care home

25 September 2012
Eastbourne Villa
Mr & Mrs G Hart
  • Media,
  • Care homes without nursing

25 September 2012

CQC warns Eastbourne Villa care home that it is failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Mr and Mrs G Hart, registered providers of Eastbourne Villa care home, stating that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the home, on Eastbourne Road, Hornsea in East Yorkshire, on 21 August 2012 to follow up requirements made during a previous inspection.

Eastbourne Villa provides accommodation and personal care for up to 15 people, some of whom have dementia.

On the most recent inspection, it was found that the home was still failing to meet national standards required for the recording, handling, and safe administration of medication.

  • Records relating to the receipt and administration of controlled drugs had not been completed correctly by some staff.
  • Inspectors found that records documenting unused medication that had been returned to the pharmacy contained gaps and inaccuracies.
  • Staff were not always following the home’s own medication policy when administering medicines and this placed people living at the home at risk of not receiving their medication as prescribed.
  • Although staff had received medications training, there was no evidence that any checks or assessments had been carried out to ensure that they were competent at administering medicines.

Malcolm Bower-Brown, deputy director of CQC in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“This warning sends a clear and public message that Mr and Mrs Hart need to address these issues as a matter of urgency or face serious consequences.

“We will return to Eastbourne Villa in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued a warning notice to Mr and Mrs G Hart requiring action to meet:

  • Regulation 13, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 9) Management of medicines.

A deadline has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.