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Regulator demands immediate improvement at Clinic in Manchester

25 February 2013
Castlefield Clinic Manchester
Castlefield Clinic Limited
  • Media,
  • Hospitals

25 February 2013

The Care Quality Commission has issued a formal warning to Castlefield Clinic Limited, Registered Provider of Castlefield Clinic Manchester, stating that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the clinic on St John Street in Manchester, in December 2012 to follow up requirements made during a previous inspection.

The clinic provides a range of cosmetic surgery treatments to people over the age of 18 years.

On inspection, it was found that the clinic was failing to meet national standards covering cleanliness and infection control and supporting staff.

The clinic did not have adequate systems in place to assess and monitor the risk of infection and to prevent and control the spread of healthcare associated infection.

Inspectors found evidence that the surgical theatre suite was not always cleaned in line with the provider’s cleaning protocols, and theatre staff had not been provided with retraining on cleaning regimes despite assurances from the clinic in March 2012, that retraining would take place.

A review of a sample of staff files revealed that people working at the clinic were not being supported to fulfil their role and deliver care safely and to an appropriate standard. The provider could not evidence that staff were being provided with mandatory training, and there was no formal system of appraisal or clinical supervision in place.

Since issuing this warning notice, CQC inspectors have received an action plan from the provider detailing how standards will improve and we will carry out another inspection to check progress.

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“Castlefield Clinic Limited has been warned that they need to address this issue as a matter of urgency.

“We will return to the clinic in the near future and if we find that the provider is not making the required progress we have a range of powers at our disposal to ensure patients are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Castlefield Clinic Limited requiring action to meet:

  • Regulation 12, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Cleanliness and infection control
  • Regulation 23, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Supporting staff

A deadline has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.