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Regulator demands immediate improvement at Cheshire care home

18 October 2012
Wrenbury Nursing Home
Bluecroft Estates Limited
  • Media,
  • Care homes with nursing

18 October 2012

CQC warns Bluecroft Estates Limited that they are failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Bluecroft Estates Limited, Registered Provider of Wrenbury Nursing Home, stating that they must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the home, on Wrenbury Hall Drive, Wrenbury, Nantwich, Cheshire, on 26 August 2012 in response to information of concern.

The home provides accommodation and personal care for up to 33 older people, some of whom have dementia related conditions.

On inspection, it was found that the home wasfailing to meet national standards coveringcare and welfare and safeguarding arrangements.

Inspectors were concerned that care and treatment were not being planned or delivered in a way that ensured the safety and welfare of people living at the home.

  • Staff were not always supporting people who required help to maintain their nutritional intake, such as those with swallowing difficulties or those with special dietary needs.
  • Regular weight checks were not in place for all residents requiring their weight to be closely monitored, and inspectors were concerned that one person’s weight gain had been incorrectly recorded on several occasions.
  • Inspectors found that staff had failed to respond appropriately when allegations of abuse had been brought to their attention, as they had not reported these incidents to the relevant authorities.
  • Not all staff were clear as to the local authority’s safeguarding procedures, and some lacked understanding of how safeguarding incidents should be managed.

Malcolm Bower-Brown, deputy director of CQC in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards. 

“This warning sends a clear and public message that Bluecroft Estates Limitedneedto address these issues as a matter of urgency or face serious consequences.

"We have been working closely with the local authority and other agencies to ensure the safety of all residents and we will continue to monitor the home. If, at any time, we find evidence that people are at risk, we will take immediate action.

“Our inspectors will return to Wrenbury Nursing Home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Bluecroft Estates Limitedrequiring action to meet:  

  • Regulation 9, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Care and welfare of service users.
  • Regulation 11, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Safeguarding service users from abuse.

A deadline has been set for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.