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Regulator demands immediate improvement at care home in Whitby

23 January 2013
  • Media,
  • Care homes with nursing

18 January 2013

CQC warns European Care (UK) Limitedthat they are failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to European Care (UK) Limited, Registered Provider of Hawkesgarth Lodge care home, stating that they must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the home, on Station Road, Hawsker, Whitby in North Yorkshire on 9 December 2012 following concerns raised by the local authority.

Hawkesgarth Lodge care home provides nursing and personal care for up to 48 older people including people who have dementia related conditions.

During this visit, inspectors found that the home was failing to comply with national standards relating to staffing arrangements.

Inspectors were concerned that there were not enough suitably qualified staff on duty at all times to meet the high dependency needs of many people living at the home.

Entries in the staff communications book stated that reduced staffing levels had impacted on the care and support provided to people. Examples included occasions when staff had not been able to bathe people, cleaning and laundry tasks had not been carried out, and staff had been delayed in helping residents to go to bed.

A review of staffing rotas indicated that on some days the home had been operating below planned staffing levels, and rotas for the following weekend showed that arrangements still needed to be made to ensure a sufficient number of qualified nursing staff and care staff would be on duty.

Staff told inspectors that on occasions where there had only been five care staff on duty, as opposed to the required seven, it was not possible to deal with incidents of challenging behaviour and meet the ongoing care needs of people living in the home.

Since issuing this warning notice, CQC inspectors have returned to the home to check on progress and a report on their findings will be published in due course.

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards. 

“This warning sends a clear and public message that European Care (UK) Limitedneedto address these issues as a matter of urgency or face serious consequences.

 “If we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to European Care (UK) Limitedrequiring action to meet:  

  • Regulation 22, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Staffing

A deadline has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.