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Regulator demands immediate improvement at care home in Washington

9 November 2012
Donwell House
Shaftesbury Care GRP Limited
  • Media,
  • Care homes with nursing

9 November 2012

CQC warns Bondcare Shaftesbury Limited that they are failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Bondcare Shaftesbury Limited, Registered Provider of Donwell House care home, stating that they must make urgent improvements to standards of medicines management or face further action.

The warning follows an unannounced visit by inspectors to the home, on Wellgarth Road, District 2, Washington, Tyne and Wear, on 5 October 2012 to follow up requirements made during a previous inspection.

The home provides accommodation and nursing care for up to 63 people, some of whom may have dementia.

On latest inspection, it was found that the home was still failing to meet national standards covering the management of medicines, as appropriate arrangements for the recording, handling, storage and safe administration of medication had not been put in place.

Inspectors found that a number of medication administration records (MARs) were incomplete or unclear and it was not possible to know if people had received their medication at the right time or as prescribed.

There were inconsistencies between the amount of medication recorded as being received in stock and the amount recorded as having been administered to people living in the home.

On several occasions records had been signed by staff to indicate that medication had been administered when this was not the case, and medication stocks were not always being replenished in time to ensure a continued supply was available.

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“This warning sends a clear and public message that Bondcare Shaftesbury Limited need to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Bondcare Shaftesbury Limited requiring action to meet:

  • Regulation 13, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Management of medicines.

A deadline has been set for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.