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Regulator demands immediate improvement at care home in Tyne and Wear

22 February 2013
Birchdale Care Home
Four Seasons Health Care (England) Limited
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  • Care homes with nursing,
  • Care homes without nursing

22 February 2013

The Care Quality Commission has issued a formal warning to Four Seasons Health Care (England) Limited stating that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Birchdale Care Home, Moore Street, Old Sunderland Road, Tyne and Wear on 11 January 2013, to check compliance against previously identified shortfalls in the accuracy of records relating to the care and treatment of service users.

Birchdale Care Home is registered to provide care and support for up to 63 service users, some of whom have dementia, and also require nursing care. CQC have had concerns about record keeping since a DANI thematic inspection was carried out on 5 September 2012.

On the 11 January CQC inspectors looked at the assessment, weight, and dietary record forms for four service users. They saw that the provider had implemented a new form which prompted staff to consider and record all stages of the assessment. However, use of the new record was not being applied consistently.

CQC inspectors came to the view that the Provider had failed to ensure service users were protected against the risks of unsafe or inappropriate care and treatment by maintaining an accurate record.

Malcolm Bower-Brown, Deputy Director of CQC in the North region said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Four Seasons Health Care (England) Limited the need to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notice finds thatFour Seasons Health Care (England) Limitedis in breach of regulation 20, records

A deadline has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.