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Regulator demands immediate improvement at care home in Southport
12 December 2012
CQC warns Chromolyte Limited t/a Manchester House Nursing Home that they are failing to protect the safety and welfare of the people using the service.
The Care Quality Commission has issued a formal warning to, Chromolyte Limited, Registered Provider of Manchester House Nursing Home stating that they must make urgent improvements to standards of care or face further action.
The warning follows a visit by inspectors to the home, on Albert Road, Southport, on 3 October 2012 to follow up on requirements made as a result of a previous inspection in April 2012.
On their latest visit, CQC inspectors had some concerns expressed to them by staff:
Staff were not always available to carry out care in a timely manner. These concerns were also expressed by some of the people living at the home.
Observations of care showed that care staff were not present for periods of time to assist and support some people as they were undertaking other care duties elsewhere in the home. For example, providing care and support to people who were being nursed in their bedrooms and getting people up and about to start their day.
The provider had not yet sorted out regular auditing processes for the home. Auditing and checking of key areas such as, infection control and hot water temperatures had not been carried out for some time.
CQC asked whether there were any other safety measures in place to monitor the risk of scalds from hot water outlets such as showers and sinks. CQC inspectors saw routine checks of the hot water temperatures dated 12 May 2012. This check was the last recorded audit. This recorded hot water temperatures as high as 67C, which put people at risk of scalds.
Malcolm Bower-Brown, CQC’s director in the North said:
"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.
“This warning sends a clear and public message that Chromolyte Limitedneedto address these issues as a matter of urgency or face serious consequences.
“Our inspectors will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”
For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.
The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143
Notes to editors
Regulations 10 and 22, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Assessing and monitoring the quality of service provision and staffing
A deadline has been set for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.