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Regulator demands immediate improvement at care home in Rotherham

3 January 2013
Voyage 1 Limited
  • Media,
  • Care homes with nursing

3 January 2013

CQC warns Voyage 1 Limited that they are failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Voyage 1 Limited, Registered Provider of Sunnyside Respite Centre, stating that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Sunnyside Respite Centre, 19 The Crescent West, Sunnyside, Rotherham, South Yorkshire on 16 November 2012 to follow up requirements made during a previous inspection.

Sunnyside Respite Centre is a 15 bedded care home providing respite and long stay nursing care to people with learning disabilities.

On inspection, it was found that the home was failing to comply with national standards covering medicines management and record keeping.

  • A review of residents’ medication records revealed that medicines were not always being administered as prescribed. On several occasions records had been signed by staff to indicate that medication had been administered when this was not the case.
  • In some cases where medicines had been prescribed to be taken “as required” inspectors found evidence that staff had pre-signed records to say that medication was not needed prior to the time at which administration should have been considered.
  • Medication stock control systems were poor, meaning that medication went missing, and the systems in place for following this up were inadequate.
  • Inspectors examined files belonging to eight residents and found that the care records in seven of these files had not been reviewed or updated to ensure that they contained accurate information as to the person’s current care needs. In addition, some care records were incomplete or contained contradictory information.
  • Some care plans, assessments and risk assessments were not signed by staff and were undated. This meant there was no accountability and no evidence of how old they were or whether they remained accurate and relevant.

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“This warning sends a clear and public message that Voyage 1 Limited need to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Voyage 1 Limited requiring action to meet:

  • Regulation 13, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Management of medicines.
  • Regulation 20, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Records.

A deadline has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.