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Regulator demands immediate improvement at care home in Newcastle

28 February 2013
Bewick Lodge Care Home
Bewick Waverley Limited
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  • Care homes with nursing,
  • Care homes without nursing

28 February 2013

The Care Quality Commission has issued a formal warning to Bewick Waverley Limited, Registered Provider of Waverley Lodge Care Home, stating that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the home on Bewick Crescent, Lemington in Newcastle, in January 2013 to follow up requirements made during a previous inspection.

Waverley Lodge Care Homeprovides accommodation and personal care for up to 45 people, some of whom have dementia.

On inspection, it was found that the home was failing to meet national standards covering records management.

Inspectors were concerned to find sensitive personal healthcare information and confidential data was not being stored securely.

In addition, some care records were inaccurate or incomplete, and failed to provide sufficient guidance to staff as to how treatment and support should be provided.

Since issuing this warning notice, CQC inspectors have received an action plan from the provider detailing how standards will improve and will carry out another inspection to check progress.

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“Bewick Waverley Limited has been warned that they need to address this issue as a matter of urgency.

“We will return to the home in the near future and if we find that the provider is not making the required progress we have a range of powers at our disposal to ensure patients are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Bewick Waverley Limitedrequiring action to meet:

  • Regulation 20, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Records

A deadline has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.