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Regulator demands immediate improvement at care home in Liverpool

7 February 2013
Wavertree Nursing and Care Home
Greenacres Nursing Home Limited
  • Media,
  • Care homes with nursing

7 February 2013

The Care Quality Commission has issued a formal warning to Greenacres Nursing Home Limited, Registered Provider, Wavertree Nursing and Care Home stating that they must make urgent improvements to standards of care or face further action.

The warning follows a visit by inspectors to the home on 17 and 18 December 2012. Wavertree Nursing and Care Homeis a home which provides accommodation for older people who require nursing care. The service accommodates up to 46 adults.

The visit was part of a review of compliance carried out to check if improvements had been made following the previous review of compliance in June 2012. At this inspection a compliance action had been set stating ‘People were not always protected from the risk of abuse, because reasonable steps had not been taken to identify the possibility of abuse and prevent abuse from occurring’.

Prior to the inspection, CQC had been informed by the local authority that a serious safeguarding incident had occurred at the home. We were told that since September 2012, a total of 7 safeguarding referrals relating to incidents at the home had been made and none of the referrals had been made by the home itself.

During the inspection our inspectors reviewed the records of a service user, who had been admitted to hospital. We found that suitable arrangements were not in place to ensure that service users were being guarded against the risk of abuse and that the provider had not responded appropriately to a safeguarding situation.

CQC inspectors concluded that staff working at Wavertree Nursing and Care Home and the home’s manager did not have a good understanding of the policies and procedures about safeguarding vulnerable adults. Suitable arrangements were not in place to ensure that service users are safeguarded against the risk of abuse. This means that people using the service could be placed at risk of harm or injury.

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“This warning sends a clear and public message that Greenacres Nursing Home Limited, need to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143

Notes to editors

CQC has issued a warning notice to Greenacres Nursing Home Limited,, requiring action to meet:

  • Regulations 11 Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, protection from the risk of abuse

A deadline has been set for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.