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Regulator demands immediate improvement at care home in Liverpool

17 January 2013
Mossley Manor Care Home
Mr Amjad Latif & Mr Amer Latif
  • Media,
  • Care homes without nursing

17 January 2013

CQC warns Mossley Manor Care Home that they are failing to protect the safety and welfare of the people using the service.

The Care Quality Commission has issued a formal warning to Mr Amjad Latif and Mr Amer Latif, Registered Providers of Mossley Manor Care Home, stating that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the home on North Mossley Hill Road, Mossley Hill in Liverpool on 15 November 2012 to follow up requirements made during a previous inspection.

Mossley Manor Care Home provides accommodation and personal care for up to 47 older people.

During their visit, inspectors found that the home was failing to comply with national standards covering care and welfare of service users, the assessment and monitoring of service provision, and requirements relating to workers.

The home was not taking adequate steps to make sure that the care being delivered met the individual needs of people living in the home, and was failing to plan and deliver care and treatment in a way that ensured safety and welfare.

Individual care plans contained little or no information regarding people’s preferred past times, and inspectors observed that there were very few activities available for people living at the home.

The home did not have appropriate systems in place to assess and monitor the quality of service being provided, or to identify, assess and manage the risks relating to the health, welfare and safety of people living there.

Care plans were not audited or analysed regularly to ensure that they accurately reflected people’s needs, and, where residents required support from staff to manage their finances, this was not subject to any formal checks.

In addition, inspectors were concerned that recruitment procedures were not suitably robust. The records for two newly recruited members of staff contained only one written reference in each case and no record of past employment history.

Malcolm Bower-Brown, CQC’s director in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards. 

“This warning sends a clear and public message that Mr Amjad Latif and Mr Amer Latif need to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Amjad Latif and Mr Amer Latif requiring action to meet:

  • Regulation 9, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Care and welfare of people who use services.
  • Regulation 10, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Assessing and monitoring the quality of service provision.
  • Regulation 21, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Requirements relating to workers.

A deadline has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.