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Peterborough care home has failed to protect people’s safety and welfare says regulator

22 September 2011
Greenwood House
Peterborough PCT
  • Care homes without nursing,
  • Rehabilitation (from illness or injury)

22 September 2011

Greenwood House, in Peterborough, is not meeting five essential standards.

The Care Quality Commission (CQC) has told the owner of Greenwood House care home in Peterborough that they must make improvements to comply with the essential standards of quality and safety.

Inspectors have found that the care home, in South Parade, Peterborough, has failed to protect the safety and welfare of its residents.

In a report published today (22 September), CQC says that the provider, Peterborough Primary Care Trust (PCT), was not meeting the five essential standards inspectors looked at.

As a result of the findings in relation to one of these standards, the management of medicines, CQC has issued a warning notice to Peterborough PCT demanding that it make urgent improvements or face further enforcement action.

Providers of care services have a legal responsibility to make sure they are meeting all the essential standards of quality and safety.

The inspection at Greenwood House, which provides care for older people who require nursing or personal care, took place in June 2011 to follow up on a previous inspection to see if improvements had been made.

When inspectors visited the home they found the care provided was falling short of standards people should be able to expect and improvements are needed.

Areas where inspectors had major concerns can be found below.

Management of medicines

The arrangements in place for the safe storage, recording, obtaining, handling or use of medicines and staff training were not adequate.

Supporting staff

Not all staff were found to have received adequate training or supervision to ensure people were safe and that their needs were met.

Assessing and monitoring the quality of service provision

There was a lack of evidence to show that the way in which the provider reviewed the quality of its service had changed what happened in the home.

Frances Carey, Regional Director of CQC in the East of England, said: “The failings at Greenwood House are a real concern and improvements need to be made.

“CQC has been working closely with its partner agencies and the provider to ensure the safety and wellbeing of the residents and we have told the provider where it needs to improve.

"We will be returning to check the home’s progress against the action plan it has submitted to us.

“Where improvements are not made we have a range of enforcement powers that can be used, including prosecution, closure or restriction of services. “

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information please contact Louise Grifferty, Regional Communications Manager, on 07717 422917. The CQC press office is also available on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notice finds that Peterborough Primary Care Trust, owner of Greenwood House in Peterborough, Cambridgeshire, is in breach of Regulation 13, Health and Social Care Act (Regulated Activities) Regulations 2009, (Outcome 9) management of medicines.

A deadline of 21 September 2011 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.