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Ipswich care home has failed to protect people’s safety and welfare says regulator

9 July 2013
  • Media,
  • Care homes without nursing

3 July 2013

The Nunnery is not meeting the national standards of quality and safety.

The Care Quality Commission (CQC) has warned the owner of The Nunnery they must make improvements to comply with the national standards of quality and safety.

During an unannounced inspection at the home, in Denmark Street, Diss, Norfolk, on 17 April, the provider was found to be failing to meet eight of the national standards of care and safety assessed.

Inspectors found the owners of The Nunnery needed to make improvements in relation to safeguarding people who use services from abuse, cleanliness and infection control, management of medicines, safety and suitability of premises, requirements relating to workers, supporting workers, assessing and monitoring the quality of service provision and records.
Providers of care services have a legal responsibility to make sure they are meeting all national standards of quality and safety.

CQC issued warnings to the home demanding it made improvements relating to records, assessing and monitoring the quality of service provision and cleanliness and infection control.

What inspectors found:

  • Standards of cleanliness at the home were poor. The kitchen floor was greasy and sticky to walk on, wall tiles were dirty with pieces of food and grease splashed on them, the cooker was unclean and there was mould inside a dry storage cupboard. This presented a risk of infection and showed that satisfactory cleaning audits were not taking place.
  • Following their last inspection in March, the home submitted an action plan stating weekly medication audits would be carried out. Records showed that only one audit had been carried out since then.
  • Several care records were inaccurate and did not reflect the changing needs of residents. For example, one record stated a resident was in ‘no pain’ yet inspectors noted the person was unable to get out of bed without the aid of a pain relief patch.
  • Another care plan described a person as having a no mental capacity but when inspectors spoke with them, they appeared to be very lucid and able to make decisions for themselves.

Andrea Gordon, Regional Director (regions) for CQC, said: “CQC has been working closely with the local authority to ensure the safety and wellbeing of people receiving care at The Nunnery and we have told the provider where they must improve.

“Our inspectors will return in the near future and if we find the required progress is not made we won’t hesitate to take further action where necessary.”

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

The Nunnery provides residential care for up to 23 older people.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 2333379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.