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For dental care providers

  • Organisations we regulate,
  • Dental service

This section is for providers and managers of primary care dental services. You'll find guidance on how we regulate dental services including our provider handbook.

Our approach

We began using our current methodology to inspect and regulate dental services, explained in our provider handbook, on 1 April 2015. We developed this approach together with the public, providers, our staff and organisations with an interest in our work.

More about our approach

We inspect approximately 10% of providers (including any providers we have concerns about) and do not apply ratings following inspections. Under this approach:

  • We put people who use services at the centre of our work – we listen, involve and respond to people’s experiences of care.
  • Inspections are tailored to the service it is inspecting – led by a specially-trained dental inspector, who may be accompanied by a specialist dental advisor.
  • Inspectors use professional judgement, supported by objective measures and evidence, to assess services against our five key questions:
    • Are they safe?
    • Are they effective?
    • Are they caring?
    • Are they responsive to people's needs?
    • Are they well-led?
  • Our inspectors use a standard set of key lines of enquiry (KLOEs) that directly relate to these five key questions. This will ensure we inspect with consistency and focus on those areas that matter most.

What to expect from an inspection

Case studies – experience of our inspections:

CQC Provider Portal

Most registered providers can use our Provider Portal to keep their registration up to date and to send us notifications. It's the fastest, easiest way to send us application forms and notify us about changes, events and incidents.

Not yet registered?

There are two different guides for registering with us as a new service provider. Which one you should use depends on whether your registered managers are applying for new registrations, or whether they intend to continue in their current role, managing the same type of service and the same regulated activities at the same location(s).

1. If you are applying to register with us and all of the registered managers who are part of your application are applying for new registrations, please use the following guide:

New provider application with new registered managers

2. If you are registering with us and taking over locations from an existing registered provider, and any of the registered managers wish to continue their registration managing the same type of service and the same regulated activities at the same location(s), you should use the following guide:

New provider application with continuing registered managers

If you are unsure which category you fall into, please contact our National Customer Service Centre on 03000 61 61 61 or email

Last updated:
27 April 2017