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CQC warns YS Services Limited that they must make improvements

16 January 2014
  • Media,
  • Care in your home and supported living

16 January 2014

When the Care Quality Commission visited Carewatch (Durham & Easington) on 6 November 2013 and 8 November 2013 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to YS Services Limited telling them that they must improve in the following areas by 6 January 2014:

  • Regulation 9, (Outcome 4): Care and welfare of people who use services The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in November 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.