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CQC warns Woodley House Limited it needs to do more to protect the safety and welfare of people

26 October 2012
Woodley House Limited
Woodley House Limited
  • Media,
  • Care homes with nursing

25 October 2012

Regulator demands improvement by Nottinghamshire care home.

The Care Quality Commission has issued a formal warning to Woodley House Limited saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Woodley Street, Ruddington, Nottinghamshire, on 1 October, as part of a planned review of compliance.

Following the visit, inspectors found the owners of Woodley House Limited needed to make improvements in relation to safeguarding people who use services from abuse.

  • Some care plans were not updated to reflect the challenging behaviours of certain residents and how they were to be managed and controlled by staff.
  • Suitable arrangements were not being implemented to protect the safety and welfare of residents from people who had challenging and aggressive behaviours.
  • Incidents of assault at the service were not being referred to the local safeguarding team.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Woodley House Limited needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Woodley House Limited provides accommodation for up to 21 people with learning disabilities who require nursing and personal care.

For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notices to: Woodley House Limited, Woodley House, Woodley Street, Ruddington, Nottinghamshire, NG11 6EP, requiring that action is taken to meet:

  • Regulation 11, safeguarding people who use services from abuse, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 26 October 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.