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CQC warns Woodlands House Retirement Limited that it is failing to protect the safety and welfare of people

15 August 2012
  • Media,
  • Care homes without nursing

15 August 2012

Urgent improvements required at care home in Hampshire.

The Care Quality Commission has issued a formal warning to Woodlands House Retirement Limited that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Woodlands House care home in Sandleheath, Fordingbridge.

Inspectors found that the care home was not complying with government regulations concerning the home's systems to assess and monitor the quality of the service.

  • People who used the service were not protected against the risks of inappropriate or unsafe care because systems to identify, assess and manage risks were not in place.
  • The provider had not carried out checks to ensure that people's needs were assessed properly and they received the care they required.
  • The provider had not monitored the cleanliness of the home or maintenance of  the premises to ensure that people lived in a safe and clean environment.

Ian Biggs, Deputy Director of CQC in the South, said:

"The law says that these are the standards that everyone should be able to expect.   Providers have a duty to ensure they are compliant and this warning sends a clear and public message that Woodlands House Retirement Limited need to address these issues. 

“We will return in the near future and if we find that this home is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date. You can find previous reports on this provider at:

The warning notice finds that Woodlands House Retirement Limited is in breach of

  • Regulation 10, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Assessing and monitoring the quality of service provision.

CQC issued a warning notice requiring the provider to take action to meet the regulatory requirements by a set deadline. If this is not achieved, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.