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CQC warns Woodfield Court it needs to do more to protect the safety and welfare of people

1 August 2012
Woodfield Court
Stowcare Limited
  • Media,
  • Care homes without nursing

1 August 2012

Regulator demands improvement by Stowmarket care home.

The Care Quality Commission has issued a formal warning to Stowcare Limited saying they must make improvements to standards of care at Woodfield Court or face further action.  

The warning follows an unannounced visit by inspectors to the care home in Temple Road, Stowmarket, Suffolk, on 19 and 20 June, as part of a as part of a planned review of compliance.  

 Following the visit, inspectors found Woodfield Court needed to make improvements in relation to records.  

  • Care records did not accurately reflect the specific needs of residents and how they were to be managed by staff.
  • Risk assessments were not being completed accurately or effectively.
  • Daily notes written by staff about the welfare of residents were not being logged into individual care records.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Woodfield Court needs to address this issue or face further consequences. 

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."   

Woodfield Court is a care home that provides nursing and personal care for up to 29 people.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notice to Stowcare Limited, Chilton Court, Gainsborough Road, Stowmarket, Suffolk, IP14 1LL, requiring that action is taken to meet:     

  • Regulation 20, records, Health and Social Care Act (Regulated Activities), Regulations 2010.   

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.     

The deadline for improvement is 13 August 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.