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CQC warns Winnex Care Limited that it is failing to protect the safety and welfare of people

16 January 2013
  • Care in your home and supported living,
  • Community health services

16 January 2013

Urgent improvements required at home care agency in Erith, south east London.

The Care Quality Commission (CQC) has issued three formal warnings to Winnex Care Limited that they must make urgent improvements at a home care agency in Erith, south east London.

Three warning notices have been issued following an unannounced inspection of the agency, in Veridion Way, in November.

Among CQC’s findings:

  • Proper steps had not been taken to ensure that people were adequately protected from the risk of inappropriate or unsafe care. Adequate assessments were not always taking place before care commenced.
  • Effective recruitment procedures were not always taking place. Some staff were found to have started delivering care to people before their references had been received or CRB check completed.
  • Staff were not always adequately supported to deliver safe and effective care to an appropriate standard. Some staff had not been given induction training before starting work, and had not been trained to support the specific needs of the people they were caring for.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm.

“Providers have a duty to make sure that the people they employ to take care day to day of people in their services are fit for that role. Inadequate recruitment checks, poor staff training, and a lack of assessment of people's care needs can all put people at risk of harm.

"Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the agency is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use its services.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Winnex Care Limited is in breach of:

  • Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people.
  • Regulation 21 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 12) Requirements relating to workers.
  • Regulation 23 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 14) Supporting staff.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.