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CQC warns Windward Nursing Home that they are failing to support workers

12 December 2012
  • Care homes with nursing,
  • Care homes without nursing

12 December 2012

The Care Quality Commission has issued a warning to Windward Nursing Home that they are facing enforcement action unless they make urgent improvements.

The warning notice followed an unannounced visit by inspectors to Windward Nursing Home in Dartmouth in October to follow up on requirements made during a previous inspection. Windward Nursing Home is registered to provide care for up to 25 people.

Inspectors found that the registered provider, R H Gunn, was still failing to comply with the national regulation covering support to care workers.

  • Staff were not appropriately supported in the form of supervision and appraisal to enable them to deliver care and treatment to people safely and to an appropriate standard.
  • The home did not have a learning and development plan which proactively identified mandatory and specialised training needs.
  • When inspectors looked at staff records and spoke with staff suitable arrangements were not in place to support staff induction.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant and this cannot be allowed to continue.

“We will return in the near future and if we find that this home is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notice finds that RH Gunn is in breach of:

  • Regulation 23, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Supporting workers.

If the required improvements are not made within a set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.