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CQC warns Westcliff on Sea care home it needs to do more to protect the safety and welfare of people
6 July 2012
Regulator demands improvement by owner of St Michael’s Care Home for the Elderly.
The Care Quality Commission has issued a formal warning to the owner of St Michael’s Care Home for the Elderly, saying they must make improvements to standards of care or face further action.
The warning follows an unannounced visit by inspectors to the care home in Meteor Road, Westcliff on Sea, Essex, on 29 March.
During the visit inspectors found the owners of the home needed to make improvements in relation to assessing and monitoring the quality of service provision and the management of medicines.
- The provider was failing to make appropriate arrangements for the management of medicines.
- Medicines that should have been kept in a designated and locked medication fridge were found stored in an unlocked kitchen fridge.
- Records relating to what medicines people had been given were unclear or contained inconsistencies.
- There were no quality assurance systems in place.
- No regular monitoring checks were in place to assess the quality of care in the home.
Regular monitoring of risk assessments and care plans, the dependency levels of people using the service or staffing supervision was not taking place.
Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.
“This warning sends a clear message that the owner of St Michael’s Care Home for the Elderly needs to address this issue or face further consequences.
“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."
St Michael's Care Home for the Elderly provides personal care for older people.
Notes to editors
CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.
CQC has issued the warning notice to the owner of St Michael’s Care Home for the Elderly, in Meteor Road, Westcliff on Sea, Essex, requiring that action is taken to meet:
- Regulation 10, assessing and monitoring the quality of service provision
- Regulation 13, management of medicines, Health and Social Care Act (Regulated Activities) Regulations 2010.
Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.
If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.