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CQC warns Wellingborough care home it is failing to meet the needs of people in its care

6 January 2012
Bilton Court
Anchor Hanover Group
  • Media,
  • Care homes without nursing

6 January 2012

The Care Quality Commission has issued a formal warning to Anchor Trust saying they must make improvements to standards of care at Bilton Court or face further action.

The warning follows an unannounced visit by inspectors to thecare home on Windermere Drive, Queensway, Wellingborough, Northamptonshire on 31 October 2011 to follow up concerns which CQC had highlighted at a previous inspection in August.

Inspectors found Bilton Court needed to make improvements in relation to the care and welfare of service users, assessing and monitoring the quality of service provision and the management of medicines.

  • Proper steps to ensure residents were protected against malnutrition were not carried out. Some residents were at high risk of poor nutrition but regular weighing and tracking had not taken place as required.
  • Records showed that medicines had not been ordered in time meaning residents missed doses of prescribed medication.
  • Allergy information was not consistently recorded placing people at risk of being prescribed medicines they are allergic to.
  • Effective staffing systems were not in place and the rota provided an unclear and inaccurate picture of the number of staff on duty and their roles.
  • Residents who required more than one care worker to assist them to move were often waiting for long periods of time for help.

Andrea Gordon, Deputy Director of Operations (Central Region), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Anchor Trust needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Bilton Court provides care for up to 48 residents and specialises in caring for older people living with dementia or a physical disability.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Anchor Trust requiring that action is taken to meet:

  • Regulation 9 1 (a) (i) and (b) and 9 (b) (i) (ii) and10(1) (a) and 10(1)(b) and 13 Care and Welfare of Service Users, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 12 January 2012 has been set for improvements to be made. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.