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CQC warns Waterloo Care Home Limited that it is failing to protect the safety and welfare of people

29 October 2012
Waterloo Care Home
Waterloo Care Home Limited
  • Media

29 October 2012

Urgent improvements required at Waterloo Care Home, Three Legged Cross.

The Care Quality Commission (CQC) has issued a formal warning to Waterloo Care Home Limited that it must make urgent improvements at a care home in Three Legged Cross, Dorset.

A warning notice has been issued following an unannounced inspection of Waterloo Care Home, in Ringwood Road, in September.

Inspectors identified concerns around the planning and delivery of care, which did not always meet people’s individual needs or ensure their welfare and safety. There were also concerns that the provider did not always operate effective recruitment procedures, as information about some staff employed to work in the home was not available.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the agency is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use their services.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Waterloo Care Home Limited is in breach of:

  • Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people.
  • Regulation 21 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 12) Requirements relating to workers.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.