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CQC warns Waterfall House Limited that it is failing to protect the safety and welfare of people

15 November 2012
Seaforth Lodge
Waterfall House Ltd
  • Care homes without nursing

15 November 2012

Urgent improvements required at Seaforth Lodge, New Southgate.

The Care Quality Commission (CQC) has issued a formal warning to Waterfall House Limited that it must make urgent improvements at a care home in New Southgate, north London.

A warning notice has been issued following an unannounced inspection of Seaforth Lodge, in Carlton Road, in October.

Inspectors found that the home was failing to take adequate steps to protect people living there against the risk of unsafe or inappropriate care. Care plans did not always include appropriate information, and were not always up to date. Gaps included how to support some specific health needs, which put people at risk of harm.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Care plans must be up to date and contain all the information required for care staff to provide safe and appropriate care. Where information isn’t complete and timely, this puts people at risk of getting the wrong care.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Waterfall House Limited is in breach of:

  • Regulation 9(1)(a)(b)(i)(ii) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people.

If the required improvements are not made by 16 November 2012, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.