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CQC warns Walsall Metropolitan Borough Council that they must make improvements

12 February 2014
  • Media,
  • Care homes without nursing

12 February 2014

When the Care Quality Commission visited Holly Bank House unannounced on 11 and 19 December 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Walsall Metropolitan Borough Council telling them that the service must improve in the following area by 28 February 2014:

  • Regulation 23, outcome 14, Supporting workers. Systems required improvement to ensure that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in December 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.