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CQC warns Victoria Lodge Care Home Limited that they must make improvements

15 January 2014
  • Media,
  • Care homes without nursing

15 January 2014

When the Care Quality Commission visited Victoria Lodge Care Home unannounced on 22 November 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Victoria Lodge Care Home Limited telling them that they must improve in the following areas by 06 January 2014:

  • Regulation 9 Care and Welfare of Service Users – We have asked the provider to ensure that each service user is protected against the risks of receiving care or treatment that is inappropriate or unsafe by carrying out of an assessment of the needs of each service user. We have also asked the provider to ensure that the planning and delivery of care meets the service user’s individual needs and ensures their welfare and safety.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in November 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.