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CQC warns Victoria Lodge Care Home Limited that it is failing to protect the safety and welfare of people

26 October 2012
Victoria Lodge
Victoria Lodge Care Home Limited
  • Media,
  • Care homes with nursing

26 October 2012

Urgent improvements required at Victoria Lodge, Worthing.

The Care Quality Commission (CQC) has issued a formal warning to Victoria Lodge Care Home Limited that it must make urgent improvements at a care home in Worthing, West Sussex.

A warning notice has been issued following an unannounced inspection of Victoria Lodge, in Shakespeare Road, in August.

Inspectors found that the provider had carried out insufficient recruitment checks to ensure that some new staff were suitable for their roles. Some files did not contain completed application forms, did not evidence an interview having taken place and did not contain references. Some new staff had started work before Criminal Records Bureau (CRB) checks had been completed, and there was no evidence that these people had been kept under close supervision by other staff during this time.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Providers have a responsibility to make sure that they carry out the right recruitment checks on staff to make sure they are fit and suitable people to perform their roles.

“Our inspectors were pleased to find when they returned that there were some signs of improvement. We will continue to monitor the home closely, as we do all the services we regulate, and won’t hesitate to use our legal powers further to protect the people who live there if the improvements are not sustained.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Victoria Lodge Care Home Limited is in breach of:

  • Regulation 21(a)(i)(ii)(iii) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 12) Requirements relating to workers.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.